Terms & Conditions | DriverGill

Effective from July 17, 2026. If this document is not in a language that you understand, you shall contact SUGAM SURAKSHA SARTHI INDIA PRIVATE LIMITED (sugamsarthi.com) at legal@drivergill.in. Failure to do so within 12 (twelve) hours from the time of receipt of this document, and your acceptance of this document by clicking the ‘I Accept’ button, shall be considered as your understanding of this document.

Subscription agreement

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking the “I Accept” button on this electronic contract, you are consenting to be bound by this Subscription Agreement along with the various Exhibits attached to it. Please ensure that you read and understand all the provisions of this Agreement and its Exhibits before you start using this portal, as you shall be bound by all the terms herein upon clicking “Accept & Continue”. If you do not accept any of the terms contained herein, please do not use the portal or avail any of the Services provided therein. Your agreement to this Subscription Agreement shall operate as a binding agreement between you and SUGAM SURAKSHA SARTHI INDIA PRIVATE LIMITED in respect of the Services of the portal.

This subscription agreement (“Agreement”) is made between Sugam Suraksha Sarthi India Pvt. Ltd., a company registered under the Companies Act, 2013 and having its corporate office at House No. 79, Block-I, Pkt 1, Sector 16, Rohini, North West Delhi, 110085, India (hereinafter “Sugam Suraksha Sarthi India Pvt. Ltd.”, which expression shall mean and include its representatives, successors-in-office, affiliates and assigns) on the ONE PART; AND a Service Provider who is an individual and independent service provider, desirous of listing himself on the Sugam Suraksha Sarthi India Pvt. Ltd. Platform/Portal so as to provide services to the users of the Portal (hereinafter the “Independent Service Provider”) on the OTHER PART.

Sugam Suraksha Sarthi India Pvt. Ltd. and the Independent Service Provider shall hereinafter individually be referred to as a “Party” and collectively as “Parties”. Exhibits ‘A’, ‘B’, ‘C’, ‘D’ and ‘E’ are collectively referred to as the “Exhibits”.

WHEREAS:

(A) Sugam Suraksha Sarthi India Pvt. Ltd. offers a technology-based electronic platform service, under the name and style of ‘Sugam Suraksha Sarthi India Pvt. Ltd.’, which seeks to provide third-party service providers, on demand, to users of the Sugam Suraksha Sarthi India Pvt. Ltd. Portal/platform to perform certain services.
(B) On the basis of the representations and warranties provided by the Independent Service Provider, Sugam Suraksha Sarthi India Pvt. Ltd. has agreed to list the Independent Service Provider on the Portal (“Service Provider App”) to enable the Independent Service Provider to provide Services through the Service Provider App in accordance with the terms and conditions hereinafter provided.

NOW THEREFORE THE PARTIES HERETO AGREE AS FOLLOWS:

I. Scope and obligations

The execution of this Agreement and provision of the details set out in Exhibit A (“Registration Data”) shall effect the registration of the Independent Service Provider with Sugam Suraksha Sarthi India Pvt. Ltd. and shall make the Independent Service Provider eligible for an online account on the Service Provider App (“Account”) in order to provide Services through the Service Provider App.
The Independent Service Provider’s registration shall at all times be subject to compliance with the requirements set out in Exhibit A and Exhibit D. The Independent Service Provider consents to the collection, storage and sharing of their Aadhaar Card and any information extracted therefrom with third-party vendors and/or government authorities, for onboarding and background verification.
The Independent Service Provider acknowledges that all rights, obligations and liabilities of the Parties shall be governed by this Agreement and any Sugam Suraksha Sarthi India Pvt. Ltd. Policies as updated from time to time, and represents that they have read, understood and agreed to this Agreement.
The Independent Service Provider acknowledges that Sugam Suraksha Sarthi India Pvt. Ltd.’s role is limited to being a marketplace/e-commerce platform for managing and operating the Portal for the display of Services in the manner it decides unilaterally, and for payment collection (cash or wallet) to facilitate transactions between the Independent Service Provider and Customers. Sugam Suraksha Sarthi India Pvt. Ltd. is merely an intermediary providing online marketplace services; the contract for availing Services is solely between the Independent Service Provider and the Customer, and Sugam Suraksha Sarthi India Pvt. Ltd. shall have no obligation or liability in respect of that contract.
The Independent Service Provider confirms that Sugam Suraksha Sarthi India Pvt. Ltd. does not own or control the Customer’s vehicle driven by the Independent Service Provider. Sugam Suraksha Sarthi India Pvt. Ltd. shall not be liable for any insufficiency or deficiency of the Service rendered, and makes no representation or warranty regarding its quality.

II. Device

To register on the Service Provider App, the Independent Service Provider shall ensure the Device is of the model and functionality specified by Sugam Suraksha Sarthi India Pvt. Ltd. from time to time, shall keep it switched on throughout the performance of Services, and shall at all times:

Registration: bring their own Device of the recommended model and functionality. If the Device is stolen, promptly notify Sugam Suraksha Sarthi India Pvt. Ltd. so it can block, suspend or deactivate the Account.
Not use the Device for any illegal or unlawful purpose, and use it solely per this Agreement — the Independent Service Provider is solely responsible for any violation of law or misuse of the Device or its SIM card.
If the Service Provider App malfunctions on the Device, immediately deposit the Device at a designated Sugam Suraksha Sarthi India Pvt. Ltd. office for inspection of the malfunction and compatibility.

III. Service requests

On receipt of a Service Request, a Booking will be allotted to the Independent Service Provider on the Device or in such other manner as agreed from time to time.
The Independent Service Provider shall duly complete all allotted Bookings and promptly notify Sugam Suraksha Sarthi India Pvt. Ltd. by SMS or phone of any change or deviation affecting the Service.
For assistance with the Portal, Service Requests or Services, the Independent Service Provider should contact the Sugam Suraksha Sarthi India Pvt. Ltd. call centre; issues specific to the Device or App may be directed there too.
Once a Service Request is allotted, Sugam Suraksha Sarthi India Pvt. Ltd. may provide the Customer with the Independent Service Provider’s photo, mobile number and other information required by Applicable Law or deemed necessary to identify the Independent Service Provider.
Once a Booking is allotted, Sugam Suraksha Sarthi India Pvt. Ltd. will provide the Independent Service Provider the Customer information needed to provide the Service; this information is confidential under Clause VIII.
A female Independent Service Provider shall not accept Service Requests between 20:00 and 08:00 hours.

IV. Obligations of the Independent Service Provider

The Independent Service Provider shall be subject to the following:

Ensure they understand the language of the Service Provider App / Portal and choose a supported language they best understand.
Provide Service of the highest quality per industry standards and Sugam Suraksha Sarthi India Pvt. Ltd.’s requirements, and be liable for any loss caused by their negligence in performing the Service.
Provide the Service to Customers in a courteous, effective and timely manner.
Hold, keep updated and renew all licences and documents required to provide Services.
Not undertake or assist any unlawful or illegal activity while performing Services.
Understand that a breach of this Agreement or the Sugam Suraksha Sarthi India Pvt. Ltd. Policies may cause substantial, irreparable damage, entitling Sugam Suraksha Sarthi India Pvt. Ltd. to specific performance and injunctive relief in addition to other remedies.
Not use the Device for anything other than providing the Service, and ensure it is not busy, unavailable or switched off during performance of the Service.
Arrive prior to the pick-up time on allotment of a Booking.
Ensure the Customer pays the Total Ride Fee, any applicable surcharge and any fee or levy imposed by Applicable Law; on cash payment, remit the Convenience Fee and Cancellation Fee (if any) to Sugam Suraksha Sarthi India Pvt. Ltd. as it determines.
Maintain a functioning mobile number and the ability to read text messages regarding Customer details and feedback.
Understand that pilfering or tampering with Customer property makes them solely liable for damages claimed, and may lead to termination of registration; Sugam Suraksha Sarthi India Pvt. Ltd. is not liable for loss of or damage to Customer property.
Acknowledge that Sugam Suraksha Sarthi India Pvt. Ltd. alone settles payment-related issues between Customer and Independent Service Provider, whose decision is final and binding.
Make themselves available for training Sugam Suraksha Sarthi India Pvt. Ltd. organises under Applicable Law or as it deems necessary.
Not cancel an allotted Booking except in exceptional, justifiable circumstances, and immediately inform Sugam Suraksha Sarthi India Pvt. Ltd. of any cancellation or refusal — which may lead to withholding of part or all of the Independent Service Provider Proceeds.
Be solely responsible for: (a) failing to complete an accepted Service Request; (b) any act or omission including verbal or physical harassment; (c) any violation of Applicable Law; (d) nuisance, property damage or misbehaviour towards Sugam Suraksha Sarthi India Pvt. Ltd. representatives; (e) physical or mortal danger caused to Customers in connection with the Service; (f) delays of more than 10 minutes to Customers; and (g) charging the Customer in excess of the Total Fee.
Not, directly or indirectly, (a) engage in conduct damaging Sugam Suraksha Sarthi India Pvt. Ltd.’s reputation or causing it inconvenience, or (b) be the reason for negative publicity towards it.
Maintain records of Services provided and payments collected. On reasonable notice, Sugam Suraksha Sarthi India Pvt. Ltd. (or an independent auditor it appoints) may audit these records; discrepancies may require repayment of the shortfall plus a fine, and underpayment beyond 5% requires reimbursement of third-party audit fees.
Understand that a Customer complaint is considered a breach of these obligations for which Sugam Suraksha Sarthi India Pvt. Ltd. bears no responsibility; a serious complaint may lead to immediate termination of the Account on written notice.

In addition, Independent Service Providers providing Driving Services shall:

Stay informed of bandhs, strikes, curfews, traffic disruptions, weather and similar conditions affecting the Service, and immediately inform Sugam Suraksha Sarthi India Pvt. Ltd. of any such calamity.
Not allow unauthorised persons to drive the Customer’s vehicle — a violation may lead to termination or other legal action at Sugam Suraksha Sarthi India Pvt. Ltd.’s sole discretion.
Ensure the safety and security of Customers, themselves and the vehicle at all times, and immediately report any deviation, accident or damage to life or property.
Take sole responsibility for the Customer’s vehicle during the trip, including loss or damage caused by any third party.
Not drive rashly; follow traffic regulations and all Applicable Laws, including wearing a seat belt and not consuming alcohol or any intoxicant; hold a valid driving licence; avoid personal calls except emergencies, and only take calls after stopping safely.
Be solely responsible for: (a) failing to pick up Customers at the allotted time/place; (b) rash or negligent driving, or verbal/physical harassment; and (c) charging more than the metered amount.

V. Representations and warranties

The Independent Service Provider represents and warrants that:

They have all requisite power and authority to perform their obligations under this Agreement.
Entering into and performing this Agreement does not conflict with any law, regulation, order, judgment or other contract to which they are a party.
They will not use the Device for any illegal purpose.
They have not been convicted by any Indian court of a cognisable offence or one punishable with imprisonment for more than 3 years.
They are eligible for registration on the Portal / Service Provider App and creation of an Account.
They will follow Customer instructions regarding use of the vehicle during Services.
They hold all rights, licences and permits required by Applicable Law to perform the Service.
They are responsible and liable for any violation of Applicable Law in performing their obligations.
They will at all times: (i) abide by this Agreement, the Zero Tolerance Policy (Exhibit E) and other Sugam Suraksha Sarthi India Pvt. Ltd. Policies; (ii) perform the Service in accordance with Applicable Laws; and (iii) not violate the intellectual property rights of Sugam Suraksha Sarthi India Pvt. Ltd. or any third party.
They are solely responsible for complying with Sugam Suraksha Sarthi India Pvt. Ltd. Policies and for preventing any illegal gratification (bribes or gifts, cash or kind) in dealings with Sugam Suraksha Sarthi India Pvt. Ltd., Customers or third parties. The relationship between the Parties is strictly principal-to-principal, and nothing in this Agreement creates an employer–employee relationship at any time or for any purpose.
Prior to engagement with Sugam Suraksha Sarthi India Pvt. Ltd., they were not a PF/ESI member, and their earnings exceed the prescribed PF & ESI ceiling of ₹21,000 from the date of engagement as an Independent Service Provider.

VI. Disclaimer

Sugam Suraksha Sarthi India Pvt. Ltd.’s role is limited to (a) managing and operating the Portal / Service Provider App as a marketplace for displaying Services as it unilaterally decides, (b) operating an online booking platform facilitating Services by the Independent Service Provider to Customers, and (c) payment collection through third-party gateways to facilitate transactions. It is merely an intermediary providing online marketplace services.
Sugam Suraksha Sarthi India Pvt. Ltd. disclaims all representations and warranties, express or implied, as to condition, suitability, quality, merchantability or fitness for purpose of its Device(s), Service Provider App, Portal or the Services, and disclaims all resulting liability, whether civil, criminal, tortious or otherwise.
To the extent permissible, Sugam Suraksha Sarthi India Pvt. Ltd. disclaims all liability arising from the Independent Service Provider’s breach of: (a) Applicable Law in respect of the Services; (b) the terms of transport-authority licences and permits; (c) this Agreement; or (d) the duty of care owed to Customers.
Sugam Suraksha Sarthi India Pvt. Ltd. does not warrant that the Service Provider App will be usable at all times or locations, or that the Device(s), App, Portal or Services will be uninterrupted, virus-free, error-free, or that defects will be corrected in a timely fashion.
The Portal and all technology installed on the Device are provided “AS IS” and “AS AVAILABLE”, with all warranties and indemnities disclaimed, including merchantability, fitness for a particular purpose, accuracy or completeness, and no warranty as to compatibility with the Independent Service Provider’s Device.

VII. Payment terms

Payments between the Independent Service Provider and Sugam Suraksha Sarthi India Pvt. Ltd. (“Fees”) shall be settled as set out in the Commercial Terms Segment (Exhibit C).
For Driving Services, Customers are charged at the end of the commute, as intimated on the Service Provider App or by email, payable by cash or the online options available on the App.
Where a Customer pays online, Sugam Suraksha Sarthi India Pvt. Ltd. shall remit the proceeds to the Independent Service Provider subject to tax deduction at source under Section 194-O of the Income Tax Act, 1961, if applicable.

VIII. Confidentiality

The Independent Service Provider will have access to confidential information of Sugam Suraksha Sarthi India Pvt. Ltd. and its affiliates.
They undertake to keep confidential all such data and not sell or make it available to any third party. Confidential information includes Portal users’ details (personal and sensitive personal information under the IT Rules, 2011), phone numbers, market information, work products, App/Portal contents and any other information received.
Customer data is the exclusive property of Sugam Suraksha Sarthi India Pvt. Ltd.; the Independent Service Provider will not use or distribute it for their own purposes and shall keep it confidential at all times.
Confidential Information may never be disclosed to a competitor; if Sugam Suraksha Sarthi India Pvt. Ltd. becomes aware of such disclosure or use, it may claim resulting direct and indirect damages.

IX. License and proprietary rights

License grant: Sugam Suraksha Sarthi India Pvt. Ltd. grants the Independent Service Provider a limited, non-exclusive, non-transferable, non-sub-licensable, non-assignable licence, for the Term, to use the Service Provider App solely to provide Services and settle Fees. All rights not expressly granted are reserved.
Ownership: the Portal, Service Provider App and Confidential Information, including all intellectual property (name, logos, trademarks, service marks and other indicia of ownership), remain the property of Sugam Suraksha Sarthi India Pvt. Ltd. Nothing in this Agreement conveys any rights in the Portal / App beyond the limited licence, or any right to use its intellectual property.
All content — text, graphics, interfaces, photographs, trademarks, logos, sounds, music, artwork and code, including the App/Portal’s look and feel — is owned, controlled or licensed by Sugam Suraksha Sarthi India Pvt. Ltd. and protected under Applicable Law.
Except as expressly provided, the Independent Service Provider shall not: (i) copy, reproduce, modify, reverse-engineer or create derivative works of any Sugam Suraksha Sarthi India Pvt. Ltd. intellectual property; (ii) breach, disable or work around any security measure; (iii) send spam or unlawful/infringing material; (iv) store or disseminate malicious code; (v) infringe third-party rights using that intellectual property; (vi) interfere with the Portal/App or its servers; (vii) copy, sell, sub-license or assign the Portal/App or their rights without written consent; (viii) distribute or allow third-party use of the intellectual property; or (ix) merge the Portal/App with any other technology.
The Independent Service Provider may use information made available for download provided they do not remove proprietary notices, use it only for personal non-commercial purposes, make no modifications, and make no further representations about it.
Any notes, messages, photos, videos, audio or other material the Independent Service Provider posts or transmits (“Posted Content”) — provided lawful and non-infringing — becomes Sugam Suraksha Sarthi India Pvt. Ltd.’s intellectual property; they grant it a worldwide, perpetual, transferable right to use it (including for promotion and advertising, in any media, and to create derivative works) without further compensation, and warrant they hold the necessary rights to it. They remain solely responsible for any liability arising from Posted Content.

X. Indemnification and limitation of liability

The Independent Service Provider agrees to indemnify and hold harmless Sugam Suraksha Sarthi India Pvt. Ltd., its affiliates, successors, agents, assigns and their directors, officers, employees and representatives from losses, damages, liability, claims, costs, penalties and expenses (including reasonable attorneys’ fees) arising from: (i) breach of their obligations, representations or warranties; (ii) infringement of Sugam Suraksha Sarthi India Pvt. Ltd.’s intellectual property; (iii) breach of confidentiality obligations; (iv) violation of Applicable Law, including transport-authority licence/permit terms; (v) violation of Sugam Suraksha Sarthi India Pvt. Ltd. policies; (vi) harm to its reputation or goodwill attributable to them; (vii) damage, unauthorised use or loss of the Service Provider App on the Device; (viii) unauthorised access to Portal data or its transfer to competitors or third parties; (ix) death, fraud, theft, misrepresentation, misconduct, negligence or deficiency of Services; (x) personal injury or property damage to a Customer, including motor-accident claims; (xi) any civil or criminal offence; and (xii) failure to make tax payments as required by law.
They shall indemnify Sugam Suraksha Sarthi India Pvt. Ltd. against damages, losses, costs and expenses arising from Customer complaints about deficient Services.
Sugam Suraksha Sarthi India Pvt. Ltd. is entitled to any other remedy available under Applicable Law in addition to these indemnities.
Sugam Suraksha Sarthi India Pvt. Ltd. will not be liable for losses that could have been avoided by reasonable mitigation, nor for indirect, special, incidental, exemplary, punitive or consequential damages of any kind, even if advised of their possibility.
Sugam Suraksha Sarthi India Pvt. Ltd. is not responsible for loss or damage arising from use of the Service for any reason, including a Customer’s non-compliance, incorrect instructions, or failure of any network, system or telecommunications infrastructure, whether or not within its control — including loss from a Customer failing to show up on time.
Subject always to Applicable Law, Sugam Suraksha Sarthi India Pvt. Ltd.’s total aggregate liability under this Agreement, however arising, is limited to ₹1,000 (Rupees One Thousand).
Specific indemnity: the Independent Service Provider is solely liable for any accident or incident involving the Customer’s vehicle while providing Driving Services; Sugam Suraksha Sarthi India Pvt. Ltd. bears no liability for such accidents/incidents. All vehicle-related expenses (maintenance, traffic penalties, etc.) are borne solely by the Driver. A repeat accident within 12 months results in an immediate ban.

XI. Communication

Using the Service Provider App or sending Sugam Suraksha Sarthi India Pvt. Ltd. emails or other data constitutes communication via electronic records, and the Independent Service Provider consents to receive periodic communications from it by email or other means, electronic or otherwise.
They expressly consent to be contacted via their registered phone number and email, including calls and SMS, which will not be treated as spam or a violation of any ‘do not call’ registration.
By registering, they agree to (i) provide information Sugam Suraksha Sarthi India Pvt. Ltd. is legally required to request under KYC norms, including PAN, and (ii) keep themselves updated on Applicable Laws affecting their liability to perform Services. They further acknowledge their information may be transferred to or stored on a server outside India or their home country to perform this Agreement.

XII. Privacy terms

The Independent Service Provider acknowledges that Sugam Suraksha Sarthi India Pvt. Ltd. stores and processes their information, including sensitive financial information, per the Information Technology Act, 2000 and its rules, and per its Privacy Policy as notified by SMS and/or email from time to time.
Registering on the Portal constitutes consent to that use; anyone objecting should stop using and registering on the Portal / Service Provider App.
Sugam Suraksha Sarthi India Pvt. Ltd. may disclose the Independent Service Provider’s information to a government body as required by Applicable Law, official directive, or court process.
Sugam Suraksha Sarthi India Pvt. Ltd. may, on notice, delist or remove the Independent Service Provider’s information from the Portal / Service Provider App.
In-trip audio recordings for safety: as part of its safety features, Customers may choose to record audio during an active trip if they feel unsafe. Such recordings are initiated and controlled by the Customer, are not continuous, and are not automatically shared with Sugam Suraksha Sarthi India Pvt. Ltd. It accesses a recording only if the Customer voluntarily shares it in connection with a safety concern, grievance or investigation, solely for safety review, dispute resolution or legal compliance. Recordings are not used for routine monitoring, performance evaluation, profiling or marketing of driver partners, and are processed under its Privacy Policy.

XIII. Entire agreement

This Agreement, its Exhibits, and the Sugam Suraksha Sarthi India Pvt. Ltd. Policies (including the Zero Tolerance Policy and any other policies notified from time to time) constitute e-contracts forming the entire agreement between the Parties, superseding all prior communications, oral or written, on the same subject matter. No variation or extension binds a Party unless arising from this Agreement’s own provisions.

XIV. Term and termination

This Agreement is valid until terminated under this Clause.
Either Party may terminate on 7 (seven) Business Days’ prior written notice, without assigning a reason.
Sugam Suraksha Sarthi India Pvt. Ltd. may terminate immediately for breach of this Agreement by the Independent Service Provider.
On termination, the Independent Service Provider’s registration is cancelled, the Account is terminated, and they may no longer use the Service Provider App.
On expiry or early termination: (i) the Independent Service Provider shall pay all amounts due; (ii) Sugam Suraksha Sarthi India Pvt. Ltd. may, at its discretion, return the Subscription Amount less any due penalties/Suspect Charges; (iii) it will settle Independent Service Provider Proceeds due prior to termination; (iv) each Party shall return the other’s property, materials and Confidential Information (or destroy what cannot be returned); (v) the Parties shall cease conduct implying a continuing relationship and cease related marketing activities; and (vi) the Independent Service Provider shall stop using any Sugam Suraksha Sarthi India Pvt. Ltd.-branded uniforms/equipment — continued use after termination is at their own liability.
Survival: Clauses IX (Licence and Proprietary Rights), XII (Privacy Terms), VI (Disclaimer), VIII (Confidentiality), X (Indemnification and Limitation of Liability), XIV (Term and Termination) and XVII (Dispute Resolution, Governing Law and Jurisdiction) survive expiry or termination.
Expiry or termination does not prejudice rights accrued beforehand, nor limit any other remedy Sugam Suraksha Sarthi India Pvt. Ltd. may have arising from the event giving rise to termination.

XV. Notice

Notices, requests and other communications required or permitted under this Agreement shall be in writing, sent by:

Email — Sugam Suraksha Sarthi India Pvt. Ltd.: care@drivergill.in; Independent Service Provider: as provided during attachment.
SMS to the registered mobile number — Sugam Suraksha Sarthi India Pvt. Ltd.: not applicable; Independent Service Provider: as provided during attachment.
By hand, against a written acknowledgement of receipt.
By registered mail.

Where delivered by hand or registered mail, a notice is deemed delivered on the third day from its date.

XVI. Relationship between parties

The Independent Service Provider operates with the status of an independent service provider, not as an agent or employee of Sugam Suraksha Sarthi India Pvt. Ltd. The relationship is principal-to-principal, and nothing in this Agreement creates an employer–employee relationship at any time or for any purpose; they are not entitled to any employee benefits (wages, leave, retirement, social security, workers’ compensation, health or disability benefits, etc.) and are responsible for their own applicable taxes. They shall not assume or create any obligation on behalf of, or purport to bind, Sugam Suraksha Sarthi India Pvt. Ltd.; any such act beyond the duties in this Agreement is unauthorised and unlawful, and they are personally liable for it.

XVII. Governing law and dispute resolution

Any dispute arising from or in connection with this Agreement shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by Sugam Suraksha Sarthi India Pvt. Ltd. Arbitration shall be held in Bangalore, in English, and the arbitrator’s award shall be final and binding.
This Agreement is governed by Indian law. Subject to clause (1), the courts in Bangalore have exclusive jurisdiction.
Sugam Suraksha Sarthi India Pvt. Ltd. is additionally entitled to interim injunctions, restraining orders or other equitable relief to restrain a breach of this Agreement, cumulative with its other legal and equitable rights and remedies.

XVIII. Amendment

Sugam Suraksha Sarthi India Pvt. Ltd. may amend this Agreement and its Exhibits at its own discretion and shall notify the Independent Service Provider of such amendments.

XIX. Assignment

Neither this Agreement nor any rights, interests or obligations under it may be assigned by the Independent Service Provider without Sugam Suraksha Sarthi India Pvt. Ltd.’s prior written consent. Sugam Suraksha Sarthi India Pvt. Ltd. may assign its rights, interests or obligations to any person at its sole discretion.

XX. Force majeure

Neither Party is in default for a delay or failure to perform caused by a Force Majeure Event — occurrences beyond its reasonable control, including acts of government authorities, acts of God, fire, flood, explosion, riots, war, rebellion or insurrection — provided the Independent Service Provider gives prompt written notice within 7 days of the event, and both Parties use reasonable efforts to remove its cause and resume performance once removed. If the event continues for 7 days after notice, Sugam Suraksha Sarthi India Pvt. Ltd. may terminate this Agreement.

XXI. Waiver

Either Party may exercise a right, power or remedy at its discretion, separately or concurrently with another. No failure or delay in exercising any right, power or privilege operates as a waiver of it, and no single or partial exercise precludes any further or other exercise of it or of any other right, power or privilege.

XXII. Severability

Any provision that is prohibited or unenforceable in a jurisdiction is, in that jurisdiction, ineffective only to the extent of that prohibition or unenforceability, without invalidating the remaining provisions or affecting the provision’s validity elsewhere.

Exhibit A — Details of the Independent Service Provider

1. Information to be provided:

Name, permanent address and current address
Phone number and email ID
Bank account details of the Independent Service Provider (bank name, account number and IFSC code)
Bank account details of the beneficiary (if any)
Contact details of 2 (two) family members
Such other documents/information as Sugam Suraksha Sarthi India Pvt. Ltd. may require

2. Documents to be provided:

A passport-size photograph
Copy of a valid driving licence
Self-attested copy of PAN card
Proof of residence (utility bill, ration card, passport, etc.) for the Independent Service Provider and any drivers they employ to provide services on the Portal/platform
Such other documents/information as Sugam Suraksha Sarthi India Pvt. Ltd. may require

Exhibit B — Definitions

All defined and capitalised terms in the Agreement have the meaning assigned below:

Acceptance — your affirmative action of clicking “ACCEPT & CONTINUE” at the end of this Agreement, unequivocally accepting it and any modifications.
Account — the account created for the Independent Service Provider after submitting Registration Data and Sugam Suraksha Sarthi India Pvt. Ltd. verifying it.
Applicable Law(s) — all applicable statutes, enactments, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions and orders of any Indian governmental authority, tribunal, board or court.
Booking — the allotted Service Request.
Business Day — a day banks are open for business in the City of Operation.
Cancellation Fee — the fare payable by the Customer for cancelling a Booking.
Car Wash Service — cleaning a Customer’s vehicle at the point prompted on the Device when the Service Request is placed and accepted.
City of Operation — the city in which this Agreement is executed between the Parties.
Commercial Term Segment — Exhibit C, containing the commercial terms for Services.
Convenience Fee — the fee payable by the Customer for the technology/services offered, charged per Service Request.
Customer — a person who places a Service Request on the Portal, having accepted the Customer Terms of Use and Privacy Policy.
Device — the Sugam Suraksha Sarthi India Pvt. Ltd. or non-Sugam Suraksha Sarthi India Pvt. Ltd. device used to perform the Services.
Independent Service Provider / You / Your — the individual holding an Account with Sugam Suraksha Sarthi India Pvt. Ltd.
Independent Service Provider App — the electronic interface from which the Account is accessible, with login credentials issued by Sugam Suraksha Sarthi India Pvt. Ltd.
Independent Service Provider Proceeds — the net amount receivable after deducting commission and other amounts under the Commercial Terms Segment or as notified.
Fare — the amount payable to the Independent Service Provider as reflected on the Device on completion of the Service; Sugam Suraksha Sarthi India Pvt. Ltd. may review and revise it per market conditions.
Information — details furnished at signing and/or during and after registration and Account creation.
Sugam Suraksha Sarthi India Pvt. Ltd. / We / Us / Our — SUGAM SURAKSHA SARTHI INDIA PRIVATE LIMITED, registered office House No. 79, Block-I, Pkt 1, Sector 16, Rohini, North West Delhi, 110085, India, including successors, affiliates and permitted assigns.
Portal — the Sugam Suraksha Sarthi India Pvt. Ltd. mobile application and related programs, software and URLs, including the Independent Service Provider App.
Driving Service — driving a Customer’s vehicle from the pick-up point to the drop point entered when placing the Service Request.
Total Ride Fee — the Fare, Convenience Fee, any Additional Fee and any Cancellation Fee reflected on the Device, plus any other applicable fee.
Services — Driving Services, Car Wash Services and other ancillary services (including vehicle repair/maintenance) available on the Portal within the City of Operation.
Service Request — a Customer’s request on the Portal to avail Services.
Subscription Amount — the amount, if any, paid on subscribing to the Portal.
Sugam Suraksha Sarthi India Pvt. Ltd. Policies — the Privacy Policy, Zero Tolerance Policy and other policies issued and made applicable from time to time.
Term — from acceptance of this Agreement until its termination.
Wallet — the prepaid payment instrument available on the Portal.
Zero Tolerance Policy — the policy detailed in Exhibit E, as amended from time to time.

Exhibit C — Commercial terms segment

The following commercial terms will be informed by Sugam Suraksha Sarthi India Pvt. Ltd. from time to time: platform subscription fees, incentives, and the commission percentage payable to Sugam Suraksha Sarthi India Pvt. Ltd.

Subscription/platform fee: charged for use of the Portal/platform per the pricing plans set by Sugam Suraksha Sarthi India Pvt. Ltd.; non-refundable except for a technical error or platform malfunction as it determines. It may modify the fee at any time, with advance notice via website, email or SMS; continued use after a change constitutes acceptance. Disputes must be reported within 3 days of the charge and will be investigated in good faith.
All payments due to the Independent Service Provider are made via NEFT/RTGS etc., as mutually agreed.
Commissions & incentives: incentives (if any) may be given from time to time, as a percentage of fare collections after accounting for dues, fines, charges, interest, claims, costs and expenses, subject to qualifying conditions.
You authorise deductions from the Independent Service Provider Proceeds for: (a) TDS under the Income Tax Act, 1961, where applicable; (b) service tax and other applicable taxes; and (c) any other amount due under Applicable Law.
The Independent Service Provider acknowledges they are currently exempt from GST registration (turnover below the threshold), and agrees to notify Sugam Suraksha Sarthi India Pvt. Ltd. and share their GSTIN if this changes; if GST registration becomes required, TCS will be deducted from payouts and remitted. Sugam Suraksha Sarthi India Pvt. Ltd. is not liable for obtaining their GST registration or filing their returns.
Terms in this Exhibit are subject to change, communicated via SMS/call to the registered mobile number.
Discounts to Portal users, if any, are decided by Sugam Suraksha Sarthi India Pvt. Ltd. case-by-case and communicated accordingly; the Fee finally shown on the Device for settlement is final and binding.
Sugam Suraksha Sarthi India Pvt. Ltd. reserves the right to change rates and payment terms at any time, effective once notified.
Where charges are reasonably believed fraudulent (“Suspect Charge”), Sugam Suraksha Sarthi India Pvt. Ltd. may deduct an equivalent amount from the Subscription Amount, or require it to be remitted in cash if the Subscription Amount is insufficient.
Credit limit: the Independent Service Provider is allowed ₹500 as a Credit Limit (allowable outstanding receivables), which they must not exceed; Sugam Suraksha Sarthi India Pvt. Ltd. may change this limit at its discretion and will notify accordingly.
Sugam Suraksha Sarthi India Pvt. Ltd. will notify the Independent Service Provider on reaching the Credit Limit; exceeding it deactivates the Account without further notice until the outstanding amount is paid via the Service Provider App’s payment gateway.
Settlement: for any settlement required under this Agreement, Sugam Suraksha Sarthi India Pvt. Ltd. will send full details by SMS, email or post; payment is due within 7 days of receipt, failing which it may deduct the amount from the Subscription Amount, recovering any balance directly from the Independent Service Provider.

Exhibit D — Eligibility criteria

Must be competent to contract under the Indian Contract Act, 1872.
Must hold an RBI KYC-compliant bank account.
Must not have been convicted of any offence in the preceding 10 years.
Must be of good repute and character, never convicted of an offence involving moral turpitude, with no warrant, summons, FIR or other process initiated or pending against them — including driving under the influence, or any cognisable offence under the CrPC such as fraud, sexual offences, use of a motor vehicle to commit a cognisable offence, or property damage, violence or terrorism.
Must hold identity proof and a driving licence as required under the Motor Vehicles Act, 1988 (or provide the same for any drivers they employ to provide the Driving Services).

Exhibit E — Zero tolerance policy

The Independent Service Provider shall strictly adhere to this Policy, which may be amended from time to time with notice by SMS or email. A breach results in consequences determined by Sugam Suraksha Sarthi India Pvt. Ltd., including but not limited to:

Not proactively requesting tips, pressuring Customers for change, or failing to keep sufficient change available.
Maintaining personal hygiene and wearing a neat uniform and badge (if provided) during duty hours.
Not making fake or missed calls to the Customer, calling only to announce arrival, and not misusing Customer contact details after the Service.
Keeping their mobile switched on while logged into the Portal and answering every Customer call.
Never arguing, using abusive language or raising their voice with a Customer, and complying with instructions from the Customer and the call centre.
Not rejecting a Booking at allotment except as permitted by Sugam Suraksha Sarthi India Pvt. Ltd.
Not rejecting an accepted Booking or switching off their mobile under any circumstances.
Not misusing the Device in any way.
Not consuming or being under the influence of alcohol or narcotics while logged into the Portal.
Never abusing, discriminating against or making a Customer feel uncomfortable, including on the basis of sex, race, caste, creed, religion, disability or nationality.
Understanding that any behaviour impacting the Company’s brand image is a breach of this Policy.

In addition, Independent Service Providers providing Driving Services shall:

Not make personal stops during the journey.
Greet Customers at pick-up and drop, and manage their luggage at both ends.
Keep the Customer’s vehicle clean for the duration of the trip.
Not play loud music, use earphones, blow the horn unnecessarily, or initiate personal conversation; any unpleasant behaviour is strictly prohibited.
Not smoke, chew tobacco or pan masala, or eat inside the vehicle during a ride.
Be well versed with routes and not take a longer route when a shorter one is known, nor make unnecessary stops.
Arrive at the pick-up point before the scheduled time and inform the Customer of arrival.
Not deliberately park in a ‘non-network’ area while the Customer is away.
Not use a mobile phone while driving except for emergencies or calls from Sugam Suraksha Sarthi India Pvt. Ltd. or the Customer.
Not misreport the vehicle’s position or meter/odometer readings.
Not exceed the speed limit of 50 km/h within the city, 60 km/h on state highways and 80 km/h on national highways (or a lower posted limit), and avoid sudden braking or sharp turns.
Carry a valid driving licence and all relevant documents at all times on duty.
Not sleep in the Customer’s vehicle without their consent.
Obey all traffic rules and signals, keep all statutory documents, and wear a seat belt at all times.
Not misrepresent or manipulate routes, duty slips or other information to increase the fare.
End a trip appropriately rather than continuing through a misunderstanding or verbal dispute with the Customer, and follow the Customer’s instructions if the vehicle breaks down.
Not overload the vehicle beyond its manufacturer-specified maximum weight.
Not operate the vehicle while medically unfit or when a health condition would impact driving.
Not accept bookings for an unauthorised purpose or persons — and if such a situation arises, notify Sugam Suraksha Sarthi India Pvt. Ltd. and cancel the booking.